At Profusion Exhausts T/A RWB UK, we strive to provide our customers with high-quality products and an exceptional shopping experience. We understand that there may be occasions when you need to return or exchange a product. This Merchandise Return Policy outlines the procedures and guidelines for returns and exchanges.
1. Eligibility for Returns and Exchanges
You are eligible for a return or exchange if you meet the following criteria:
You purchased the product from RWBUK.com.
The product is in its original condition, including all tags and packaging.
The product has not been used, worn, or damaged.
You initiate the return or exchange within 30 days from the date of purchase.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our Customer Support team at [email protected] to request a Return Merchandise Authorization (RMA) number.
- Pack the product securely, including all original tags and packaging.
- Mark the RMA number clearly on the outside of the package.
- Ship the product to the address provided when you receive your RMA number.
a. Refunds: Upon receiving and inspecting the returned product, we will process your refund within ten business days. The refund will be issued to the original payment method used for the purchase.
b. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
a. Product Exchange: If you want to exchange a product for a different size, colour, or item, please indicate your preference when requesting an RMA number. We will do our best to accommodate your request, subject to availability.
b. Exchange Shipping: You are responsible for the cost of shipping the product back to us for exchange unless the exchange is due to an error on our part or a defective product.
5. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Items that have been personalized or customized.
Final sale items are marked as “non-returnable” during the purchase process.
6. Warranty Claims
If you believe a product is defective and within the warranty period, please get in touch with our Customer Support team for assistance.
7. Contact Us
If you have any questions or concerns about our Merchandise Return Policy, please don’t hesitate to contact us at [email protected].
Please note that Profusion Exhausts T/A RWB UK reserves the right to amend this policy without prior notice. It is your responsibility to review this policy periodically.
Thank you for shopping with RWBUK.com, and we appreciate your business!